Refund & Freshness Guarantee

Because our cakes in a can are fresh, perishable desserts, all sales are final and we're unable to accept returns. But we stand fully behind every order with our Freshness Guarantee.

Our Freshness Guarantee

If your order arrives damaged, warm, or spoiled, contact us within 24 hours of delivery with a photo of the product and packaging. We'll make it right with a replacement or a refund — your choice.

Wrong or Missing Items

If anything in your order is incorrect or missing, let us know within 48 hours of delivery and we'll send the correct item or refund the difference right away.

Order Changes & Cancellations

Because everything is made fresh to order, we can only change or cancel an order before it ships. Contact us as soon as possible and we'll do our best to catch it in time.

What's Not Covered

• Spoilage caused by a package left unrefrigerated after a confirmed delivery.
• Delays or losses caused by an incorrect shipping address entered at checkout.

To start a claim, reach us through our contact page with your order number — we respond quickly and we'll take care of you.